Frequently Asked Questions

PAID BY COINS let you pay bills and bank accounts with your cryptocurrencies.
Fri, 21 Dec, 2018 at 4:01 PM
What kind of bills can I pay?
You can pay any bills that have the BPAY logo and pay to Australian bank accounts. Note we are not affiliated with BPAY.
Fri, 21 Dec, 2018 at 4:02 PM
Can I use PAID BY COINS to pay my credit card?
Yes. Simply use the BPAY Biller Code and Ref # (usually your credit card number) listed on your credit card statement.
Wed, 17 Jan, 2018 at 11:09 PM
What are the fees?
We don't charge any transaction fees. We make money from currency spread.
Fri, 21 Dec, 2018 at 2:12 PM
What is the payment limit?
Individual transactions are limited to a minimum of $60 and a maximum of $50,000 each for BTC and ETH, and $2,000 for all other cryptocurrencies.
Wed, 4 Mar, 2020 at 3:57 PM
How fast do you pay the biller?
If you make a payment before 5pm on a business day, we’ll send the payment on the same day. The biller is required (under BPAY rules) to treat your payment ...
Fri, 21 Dec, 2018 at 4:04 PM
Can I cancel a payment?
No. Once the payment is processed we send the funds immediately. If you overpaid a bill, contact the biller directly to ask for a refund. If you paid too li...
Wed, 17 Jan, 2018 at 11:14 PM
What exchange rate do you use?
We dynamically calculate the current exchange rate in real-time to make sure you get the best exchange rate.
Wed, 17 Jan, 2018 at 11:15 PM
What if there is a problem or the biller says I have not paid?
We can follow up the case for you - just send the BPAY details and your payment confirmation number to and we can follow up with the...
Wed, 17 Jan, 2018 at 11:16 PM
What if I have a complaint?
We work hard to always improve our customer experience, but we know things don’t always go according to plan. To ensure we respond quickly and efficiently w...
Fri, 21 Dec, 2018 at 4:06 PM